Shipping policy

Shipping Policy

Thank you for choosing Hathor's Hacienda for your skincare needs. Here's what you need to know about our shipping process:

1. Processing Time

  • All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving payment. We will notify you by email if there are any unexpected delays.

2. Shipping Rates

  • Shipping charges for your order will be calculated and displayed at checkout.

3. Shipment Confirmation and Order Tracking

  • You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Domestic Shipping Policy

  • We offer standard shipping options within the United States.

5. International Shipping Policy

  • We currently do not offer international shipping. We apologize for any inconvenience this may cause.

6. Damages

  • Hathor's Hacienda is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

7. Returns Policy

  • Please refer to our Return and Refund Policy for details on returning items.

8. Customs, Duties, and Taxes

  • Hathor's Hacienda is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

9. Questions

  • If you have any questions about the shipping and delivery of your order, please contact us at hathorshacienda@gmail.com.